CUSTOMER SERVICE

Welcom to the The Designer's Rack, Inc.! We are an  on-line etailer offering unique gifts and fashion accessories for men and women.   We want to make sure our customers have a positive shopping experience with us.  We strive for 100% CUSTOMER SATISFACTION! 

PLACING AN ORDER

Our website www.thedesignersrack.com is available 24/7 securely to take your order.  We contract with PayPal for secure payment/checkout to complete your purchase.  You will be offered two choices to pay:  Major Credit Card (Master Card, Visa, American Express or Discover) and PayPal.  Paying by major credit card does not require a PayPal account. 

WE ONLY ACCEPT ORDERS WITHIN THE UNITED STATES OF AMERICA AT THIS TIME.

SALES TAX

Orders shipped within the State of Illinois will be charged 9% sales tax. 

RETURN & EXCHANGE POLICY

We want our customers to be 100% satisfied with their purchases.  Return or Exchange of unused products are accepted within   30 days of receipt **.  All Sales Final after 30 days.  Returned item(s) must be in new condition (not used or worn), in their original packaging and with hang/price tags attached.  Note:  Last Chance Clearance and Sale Items are FINAL SALE.  

Please inspect your order within 48 hours of receipt for accuracy, damages, etc.

For returns within 30 days, please email us at cs@thedesignersrack.com with explanation of the return.  Allow 48 hours for us to respond.  Instructions for returns will be provided.  Customer is responsible for all costs associated with return(s) unless the order was not accurate.  Original shipping fees are non-refundable unless the order was not accurate.

** 30 days of receipt is from the date the shipper states (tracking/proof of delivery) the product was delivered to the customer shipping address on their order.

SHIPPING

All orders are shipped ground within the USA.  Free shipping is offered on orders of $30 (excludes sales tax) or more.

Shipping and Handling for ground shipping is as follows:

$29.99 or Less  is $6.95

$30.00 or more - FREE economy ground shipping

Ground Carriers: United States Postal Service (USPS) or Fed-Ex Ground

Express Shipping avaiilable at an extra cost.  Contact us for quote.

Track your shipment at :

United States Postal Service: www.usps.com

Fed-Ex: www.fedex.com/en-us/home.html

Most orders are shipped with in 48 hours of verfied payment Monday thru Friday.  Shipping confirmation and tracking will be sent to the email address provided with your order.  Please allow up to 7 business days for receipt of order shipped via ecomomy ground.

INTERNATIONAL SHIPPING

At this time we are not accepting international orders.